Store Policy
Customer Care & Safety
Find Your Wave Customs takes pride in providing high quality home decor items, along with a wide variety of other products made of only the best materials available.
The resin used in all our products is FDA approved (food safe), VOC free, and highly UV resistant. Our glitter and pigments come from high-end sellers that use only the best materials to produce excellent colors and sparkle that lasts, even under layers of resin.
All of our tumblers are stainless steel, BPA free, and double-wall vaccuum insulated to keep your drinks hot OR cold. Every tumbler comes with a lid and straw, unless specified other wise in the listing (some tumblers come with two lids).
All of our products are handmade, and no two will ever be exactly the same.
Each of our products will ship with a card that contains our website and social media information. Our customers mean the world to us, and we aim to reach as many potential customers as possible- these cards allow our customers an easy way to help us spread the word about this incredible business.
With proper care, your products will last for years- keeping their sparkle and shine even with daily use!
As with all handmade products, there may be slight imperfections, but this will in no way affect the use or quality of the product.
Please keep in mind that colors may vary slightly due to different screen resolutions/settings.
Product measurements are made to the nearest 1/4".
Ordering
Please double check all details of your order, including your shipping address, prior to finalizing and submitting payment for your order.
No order will be fulfilled until full payment is received.
For details on the size and style of products, please reach out to our team here and we would be happy to provide you with that information.
Each of our products is sold as-is, no changes or customizations can be made. Some items may return as Made To Order designs (follow our social media accounts for these limited time offers), while others may be limited edition products that are made, sold, and do not return- so, please make sure you grab your favorites before they sell out, we cannot guarantee the return of any product or design!
When ordering bling pens, please note that the pen tip will come in either black or blue ink. You will be given a choice on the product page before adding any pen to your cart.
Refunds, Exchanges, & Cancellations
All orders placed through the Find Your Wave Customs website or social media pages are final.
Due to the unique nature of our business, we will not accept returns, exchanges, or cancellations or issue full or partial refunds for any reason.
Please see the banner at the top of our website for all current turnaround times. Turnaround times vary monthly, so please make sure you double check your estimated shipping date before finalizing your order.
Payment Methods
- Credit / Debit Cards (Visa, Mastercard, AMEX, & Discover)
- Offline Payments
- Venmo
- Cash (For local customers ONLY - payment must be received before your order can be fulfilled)